First class customer service from start to finish. Bought a hitch and bike rack and the workmanship and completed product was first class at a reasonable price
Subject: Trailer jack repair
Message: Hi Guys/Gal,
Just wanted to thank you again for the excellent service you provided me on Wednesday April 5th, right around noon. I came in with a flat deck trailer that had a jack that wouldn't work. You guys fixed it "on the fly" in minimal time and low cost which got me back up and running. As I am from out of town, getting this done quickly was of utmost importance and you recognized the urgency and responded in kind. Thank you for a level of caring and professionalism that exceeds the standards of today.
Cheers to you; you are my "go-to" dealer and service provider from now on!
Stephane Dube, Project Manager
Bry Sand Ice Arena Ltd.
I had a hitch and wiring installed on my minivan. Sarah called the day I dropped it off to insist that I did not need a trans cooler as I had been told by several other outfits. Her boss Jim had looked at the engine and established that it already had a powerful cooler that worked through the A/C unit and thus no further cooling system was required. Many others would still have put in the unit as it was the plan and in the agreed upon price. Very ethical and helpful folks. This is a family owned small business that genuinely seems to care about providing fair services. Look forward to bringing in my boat trailer next. Thanks!!!!Sylvia R, Victoria
Message: Thanks Sarah and Tom!
Sarah, you provided extremely helpful advice both on the phone and in person when I was trying to make decisions on how to best approach my new truck/gooseneck trailer combination/installation. And that's even before I made a decision to hire you guys to install my hitch! Tom, you seemed genuinely concerned about my short box, hitch extension problem and did everything you could to ensure that I pulled out of there feeling confident that the installation was going to work for me. Both of you made sure not to do any unnecessary work (no extra wiring in the box of the truck needed! :-)) in order to save me some money. I'll be sure to come back when I need trailer expertise!
Subject: Great Service!
Hi Jim, Sarah, Tom and Shawn
Just a note to say thanks for the great job on the Titan disc brakes and Dexter shocks installations last week on my 34 ft Lifestyle fifth wheel. The 14,000 lb trailer now drives like a car.
You were on time and on budget, both for the brake installation and the new shocks. It was a pleasure dealing with your whole team, who are knowledgeable and competent in every respect. I was also very pleased that you completed both jobs in one day(!) by devoting your full team to the work.
Having done due diligence beforehand, I found that your shop is really only one of three in this area (one of which is in Washington state) willing and capable of taking on major work like this. Your price for those jobs matched other quotes, and I'm left with quality local work that I know you stand behind.
All the best
Larry, Victoria BC
Excellent helpful staff. Quick turnaround when I got my tow hitch installed. Good value.
Colin, Westshore -Victoria BC
Subject: We're Impressed!
It’s been nearly one month since we’ve been on our road trip and we would not be having such an effortless time with our RV/toad towing set up if it hadn’t been for the “above and beyond” customer service efforts of Jim and Sarah at Custom Hitch. We had some annoying issues with the braking system we originally purchased elsewhere and at the last minute decided to have Jim remove the first unit and replace it with an SMI Stay-in-Play Duo. Jim was very accommodating and helped us arrange for a replacement braking unit and shuffled his work schedule more then once to fit the work in to help us get on the road as planned (which was quite important to us as we had ferry reservations lined up as well as accommodation reservations that can be a little tricky to change at the last minute). Sarah is a peach ….. knows her “stuff” and is the perfect right hand woman to Jim’s organization. Bravo you two! Will recommend Custom Hitch to everyone we can think of who might need your services.
Susan K , Victoria BC
It is often said that word of mouth is the best recommendation for any business. That proved very true when your company's name was given to us by a friend who had his motorhome brake and hitch system installed by your company.
Earlier this week we brought our 40' diesel motorhome to you to have a Roadmaster Brakemaster system installed. The installation was completed in a prompt, efficient and neat manner and worked perfectly on our trip back home.
Dennis and Cathy , North Saanich C
Trailer hitched installed in my vehicle.
I was able to get my services done for less then the original estimate, which was very helpful.
I will be going back for any further services I may need in the future.
I wanted to send a note to let you know how much we appreciate you looking out for us and keeping our family safe. If we have any further RV needs we will definitely give you a call.
Cindy, Mike and Kyle, Colwood BC
Thank-you Custom Hitch for a job well done! Very professional and on time.Sarah knows her stuff and is very helpful. For great service go to Custom Hitch!
Brian, Victoria BC
Thank you - your staff are amazing and the bike rack and hitch you installed for me are great!!
Very happy camper,
Erin, Victoria BC
I called out of the blue needing to get our hitch rails and trailer brake controller installed, on a tight timeline. I found Sarah and the staff to be knowledgable and courteous. They fit the job in as early as possible and did exactly what was promised at a competitive price. I will recommend Custom Hitch to family and friends in a heartbeat.
Cobble Hill, B.C.
The handle is terrific! Wish we had gotten that done ages ago. And the step is so much better Awesome job! Thank the people that worked on it. And thank you for getting it done so quickly.
Barb, Westshore Adult Day Program, Colwood BC
(Saftey Step reinforcement - Hand Rail installation)
Thank you very much for the excellent service recently when you fitted nerf bars, tonneau cover and brake controller to my Nissan Titan. I have had many, many positive comments re the nerf bars and tonneau cover and the visual effect on the truck is wonderful. Tom’s attention to detail and meticulousness with the installations is most appreciated. Also, I was impressed with the ‘on-time’ delivery of the utility trailer. I’m sorry I didn’t get a chance to say good bye to Sarah—your positive attitude and friendly nature are most delightful and the choice of style of nerf bars perfect.
My best to you all,
Paul, Pender Island, BC
"Was in to get our MDX last week and was talking hunting with the woman there who mentioned that you enjoyed your outdoor pursuits as well. I go every year and have found very good success. Thanks for a great job on the hitch!"
"About a month ago, before our trip to California with our expensive road bikes, we met with Jim Embury about stabilizing the bike carrier which seemed to allow a great deal of sway when our bikes were mounted. What I appreciated most was the creative “fix” that Jim applied to the problem for a modest price.
For the 3,000 km we traveled those bikes were stable as a rock. I recommend Custom Hitch & RV Service Ltd as a workmanship extraordinaire. Thank you all!"
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